Monthly Technician Roster
Click on any cell to schedule work, report sick leave, or manage availability.
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Work Orders Master Directory
Track active field services, inspection schedules, technician assignments, and explainable decision trails.
| WO # | Account / Client Site | Service Category | Skill Required | Duration & Site | Schedule Window | Assigned Technician | Status | Actions |
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Unassigned Work Orders Queue
Work orders waiting for technician assignment. Click Auto-Assign to run the deterministic rule engine.
Dynamic Scheduling Rules & Optimization Engine
Configure constraints, toggle rules on/off, adjust scoring weights, and inspect live evaluation audits.
Trigger Shift Coverage Protocol (Rule E-03)
Simulate a technician calling in sick on an active scheduled visit. The engine automatically releases the work order, pauses the sick technician's 8-day counter (Rule A-10), finds an available candidate with matching skill, and records customer notification.
Reassignment Protocol Audit Log
Monthly Aggregations & Workforce Equity (Rules G-01 – G-06)
Tracks Away Days, Local Days, Managed Absences, and enforces the ≤ 40% away-day equity constraint (G-05).
| Technician | Classification | Away Days (G-01) | Local Days (G-02) | Training / Medical (G-03) | D&A Days (G-04) | Total Working Hours | Status | Action |
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Accounts & Facilities Directory
Enterprise account directory, service level agreements, site classifications, and Rule D-01 continuity matching.
| Account & Facility | Code | Industry Sector | Classification | Region / Corridor | Primary Site Contact | SLA Tier | Preferred Tech (Rule D-01) | Contracts & WOs | Actions |
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🛠️ Standard Operating Procedures (SOPs) & Service Catalog
Standardized maintenance procedures, trade qualifications, durations, logistics, and SLA turnaround parameters.
| SOP Code | Service Name & Technical Scope | Category | Required Trade | Default Duration | Site Logistics | SLA Turnaround | Status | Actions |
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